منابع مشابه
Content analysis of patient complaints.
OBJECTIVE To develop a standard taxonomy for inpatient complaints that could be adopted in a wide array of health service institutions. DESIGN A taxonomy was developed by merging the coding schemes from eight prior studies of patient complaints, and then by revising the received coding scheme in light of the codes and clarifications that emerged from a content analysis of patient complaints. ...
متن کاملUsing Patient Complaints to Promote Patient Safety
Patients can help promote safety and reduce risk in several ways. One is to make known their concerns about their health care experiences because complaints might suggest unsafe systems and providers. Responsive health care organizations can benefit since patient complaints that are recorded, systematically analyzed, aggregated, and profiled by ombudsmen can accurately identify physicians at in...
متن کاملExploration the Challenges of Patient Education from Nurses' Viewpoints: Qualitative Content Analysis
Background: One of the important dimensions of nursing care and the key role of a nurse in delivering health services is patient education. Despite the great benefits of educating the patient for its negligible costs, implementation of this important issue faces some health centers. This study aimed to explain the challenges of patient education from nurses' point of view. methods : The pre...
متن کاملPatient complaints as predictors of patient safety incidents
Patients remain an underused resource in efforts can provide valuable insights into the care they receive. This study aimed to establish whether high incidents (HLIs) were predictable from preceding complaints, e study complaints received from November 2011 through June 2012 and HLI incident reports from April through September 2012 were examined. Complaints and HLIs were categorised according ...
متن کاملcontent analysis of l1 and l2 writing textbooks and the perception analysis of university professors on the influence of english writing expertise on the persian in an efl context
the importance of writing as a complex skill in applied linguistics has drawn the attention of many researchers to evaluate textbooks in order to help learners gain self-sufficiency and autonomy in the field of language use and communication. investigations have shown that developments in textbooks evaluation can promote the quality of pedagogies and consequently the learning. this study attemp...
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ژورنال
عنوان ژورنال: International Journal for Quality in Health Care
سال: 2008
ISSN: 1353-4505,1464-3677
DOI: 10.1093/intqhc/mzn041